Privacy Policy

Your privacy is important to us.

We believe that quality, rigor, reinforcement of skills, trust, integrity, sustainability and innovation are the basis of our success.

Who we are?

Ribrudi aims to be one of the reference companies operating in the area of selling domestic and hotel products.

Committed to Esperança Lda's excellence and customer satisfaction, Ribrudi bases its operations on the difference in offering a wide range of products and the quality of its services.

We believe that quality, rigor, reinforcement of skills, trust, integrity, sustainability and innovation are the basis of our success.

Why this privacy policy?

This Policy is intended to inform Customers of the general rules for processing personal data by Ribrudi, which are collected and processed in strict respect and compliance with the provisions of the personal data protection legislation in force at all times, namely the Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 ("GDPR") and Law no. 58/2019, of August 8, 2019.

Ribrudi respects best practices in the field of security and protection of personal data, having taken the necessary technical and organizational measures to this end, in order to comply with personal data protection legislation and ensure that the processing of personal data is lawful. , loyal, transparent and limited to authorized purposes.

Ribrudi is committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights enjoyed by their respective holders.

The rules set out in this Personal Data Protection Policy complement the provisions, in terms of protection and processing of personal data, set out in the contracts that Customers enter into with Ribrudi, as well as the rules set out in the terms and conditions that regulate the offer of various products and services and which are duly advertised on the respective website.

What are personal data?

Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

A natural person who can be identified, directly or indirectly, in particular by reference to a name, identification number, location data, electronic identifiers or to one or more specific elements of their physical, physiological or genetic identity is considered identifiable. , mental, economic, cultural or social.

What does the processing of personal data consist of?

The processing of personal data consists of an operation or set of operations carried out on personal data, or sets of personal data, through automated means, or not, namely collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.

Who is responsible for data processing?

The entity responsible for processing personal data is the company Ribrudi, which determines the purposes and means of processing them.

For this purpose, if the holder of personal data needs to contact the data controller, he or she may send a written communication addressed to the controller at the address:

Rua do Progresso 2,3

4760-762 Vila Nova de Famalicão

NIPC: 502027614

Email: loja.online@ribrudi.com.pt

Why do we need your information?

Ribrudi will process your personal data for the following purposes:

Client management

Ribrudi is dedicated to selling domestic and hotel products through physical stores and the online store. The processing of your data is necessary to fulfill the purchase and sale contract to be concluded between you and Ribrudi, or to carry out pre-contractual measures at your request.

Your data will be kept for this purpose during 3 years of inactivity.

Customer Satisfaction Survey

With a view to improving the quality of its services, Ribrudi contacts the Customer via telephone call or email, and requests that they respond to a quality and satisfaction survey.

The legal basis for contacting Customers and requesting their participation in the satisfaction survey is based on Esperança Lda's legitimate interests in improving the quality of its services.

This survey will only be addressed to Ribrudi Customers (who have previously purchased products and/or services), and will be anonymous, used and analyzed for statistical purposes, with no personal data collected from the Customer during the survey.

Marketing

Ribrudi may process your data for you and send information about your products and services.

This data processing will only be carried out with your consent, given at the time of registration. If you consent, you will receive marketing communications via email and SMS. Ribrudi may also share your data with partners that manage social networks, such as Facebook, for the purpose of carrying out marketing campaigns through social networks.

Consent to the processing of personal data for direct marketing purposes may be revoked at any time.

Your data will be kept for this purpose during 3 years of inactivity.

 Newsletter subscription

To provide you with our newsletter services, only when requested (name and email).

This data processing will only be carried out with your consent.

Consent to the processing of personal data for the purposes of subscribing to the Newsletter may be revoked at any time.

Your data will be kept for this purpose for 3 years of inactivity

Information request

When using the contact form, the data collected here has the sole purpose of responding to the information requested by the Customer, managing their requests and controlling the quality of the services provided (name, email, telephone);

Cookies and other data:

Ribrudi may also collect “Other Data” that generally does not specifically reveal your identity or directly relate to an individual. When other data specifically reveals your identity, or is related to a person, Ribrudi will treat this “Other data” as Personal Data.

The cookies used on the website are the following:

Cookies for session tracking and website authentication:

• AspNet.ApplicationCookie (login user id)
• ASP.NET_SessionId (Session Id)

Cookie that stores the language code chosen when selecting the flag, thus avoiding having to select the language every time you visit the website;

• LanguageCode

Cookie that stores the date on which you read the cookie usage notice on the website:

• SEGIMonthlyCookieAlert

Cookie with anti forgery token, which allows you to know whether a certain form loaded is from that client (ip):

• __RequestVerificationToken

Google Analytics Cookies : track:

• All those starting with __utm

Zoopim cookies (chat):

• __zlcmid

Necessary cookies

• These cookies are necessary to enable basic website functionality.

Performance Cookies

• These cookies allow us to analyze website traffic patterns for statistical analysis and to improve the offering of products or services.

Targeting Cookies

• These cookies are used to personalize the advertising shown, making it relevant to your interests.

Data transfer:

As a rule, Ribrudi does not transfer your personal data, it does so only in cases where it is necessary for one or more options listed below, always and in such a way as to guarantee identical protection to your data:

If we have your consent to do so;

If we are authorized to do so under the law;

Ribrudi may also transfer your personal data to other Group companies or third parties, but only if and to the extent that such transfer is necessary for the purposes for which they are intended. In cases where Group companies are located outside the European Economic Area, third countries, Ribrudi will take all necessary measures to guarantee the security and confidentiality of this data, namely through the legal procedure “standard data protection clauses” adopted. and recommended by the European Commission.

When legally permitted, Esperança Lda may also transfer your personal data to courts, law enforcement authorities, regulators or lawyers, if necessary to comply with the law or for the establishment, exercise or defense of legal action .

In cases where recipients of personal data may be located in “third countries”, Ribrudi is committed to guaranteeing the same level of protection for your data.

At no time do we sell your data!

Other uses and disclosures:

We will use and disclose Personal Data as we deem necessary or appropriate:

(a) to comply with applicable law, including laws outside your country of residence;

(b) comply with legal process;

(c) respond to requests from public and government authorities, including authorities outside your country of residence and meet national security or law enforcement requirements;

(d) enforce our terms and conditions;

(e) protect our operations, as in the case of any reorganization, merger, sale, assignment, transfer or other disposition of all or any portion of business, assets (including bankruptcy or similar proceedings);

(f) protect the rights, privacy, safety or property of you or others;

(g) allow us to search for the available remedies or limit the damages we may suffer.

We may use and disclose other data for any purpose, except where we are not permitted by applicable law.

Your rights:

1. Right to be informed - You have the right to obtain clear, transparent and easily understandable information about how we use your data and what your rights are. That is why we provide you with all this information in this Privacy Policy.

2. Right to access - You have the right to obtain a copy of your data and certain information about how that data is processed. This right allows you to know and confirm that we use your data in accordance with data protection laws. We may refuse to provide you with requested information whenever, in doing so, we may reveal another person's Personal Data or negatively impact another person's rights.

3. Right to rectification - If your data is incorrect or incomplete, you can ask us to rectify/correct it.

4. Right to erasure of data - Allows you to request the erasure or deletion of your data, as long as there are no valid grounds for us to continue using it or its use is unlawful. This is not a generic right to erasure, as exceptions are permitted (for example, whenever this data is necessary to defend a right in legal proceedings).

5. Right to limit processing - You have the right to “block” or prevent the future use of your data when we evaluate a request for rectification or as an alternative to erasure. Whenever processing is limited, we may still store your data, but we will not be able to use it later. We maintain lists of people who have requested to “block” the future use of their data to ensure that this limitation is respected in the future.

6. Right to data portability - You have the right to obtain and reuse certain Personal Data for your own purposes across multiple organizations. This right only applies to data that you have provided to us and that we process with your consent, which are processed by automated means.

7. Right to object - You have the right to object to certain types of processing, for reasons related to your particular situation, at any time that processing takes place, for the purposes of the legitimate interests of Ribrudi or third parties. We may continue to process this data if we can prove “overriding legitimate reasons for the processing that override your interests, rights and freedoms” or if this data is necessary for the establishment, exercise or defense of a right in legal proceedings .

You may at any time, in writing, exercise the rights enshrined in the Personal Data Protection Law and other applicable legislation via email: loja.online@ribrudi.com.pt

Personal data retention period:

We retain Personal Data only for the period necessary to carry out the specific purposes for which they were collected. However, we may be required to store some Personal Data for a longer period, taking into account factors such as:

Legal obligations, under current laws, to retain Personal Data for a certain period;

Prescription/statute of limitations, under current laws;

Disputes;

Guidelines issued by the competent data protection authorities.

During the period of Personal Data Processing, we guarantee that they are treated in accordance with this Privacy Policy. As soon as the Data is no longer necessary, we will delete it securely.

With regard to consent, its removal does not invalidate the processing carried out up to that date based on the consent previously provided.

If the Customer intends to use the information or materials on the Site, they must obtain prior written authorization designed by Ribrudi

Morada da Esperança Lda:

Rua do Progresso 2/3

Vilarinho das Cambas

4760-762 Vila Nova de Famalicão

Taxpayer: 502 027 614

Security:

Personal Data will only be processed within the context of the purposes identified in this Policy, in accordance with Ribrudi's internal policies and using technical and organizational measures designed in accordance with the risks associated with the specific processing of Personal Data. We use appropriate security measures to ensure the protection of your Personal Data and prevent access by unauthorized persons. We periodically review our security policies and procedures to ensure that our systems are safe and secure. However, given that the transmission of information over the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our Website.

Confidentiality:

We recognize that the information you provide may be confidential in nature. Within the scope of its activity, Ribrudi does not sell, rent, distribute, or make Personal Data commercially or otherwise available to any third party, except in cases where it needs to share information with Service Providers for the purposes established in this Policy or the Third parties for the purpose of complying with their legal obligations. We will preserve the confidentiality of your data and protect it in accordance with our Privacy Policy and all laws in force.

Changes to this privacy policy:

Ribrudi will periodically update this Privacy Policy. Whenever you do so, the new version will be published on the website and will come into force immediately, so we advise you to check it regularly.

Contacts:

If you need more information, contact us via:

Tel: +351 910 068 000

Email: loja.online@ribrudi.com.pt

Contact Form